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Ro and Ritzy
Terms & Conditions*

1. Introduction

1.1 These terms and conditions apply to your visit, browse and use of this website as well as Ro and Ritzy Apparel services and products. You agree to these terms and conditions in its entirety by using this website. You shall not use this website, the service, or the products offered by Ro and Ritzy Apparel if you dispute these terms and conditions or any part of them.


1.2 Ro and Ritzy Apparel will not be held liable if you do not follow the particular directions on this website. This statement has no bearing on your legal rights.


  • Ro and Ritzy and Ro and Ritzy Apparel is referred to as "us," "we," or "the firm."


  • Any things listed for sale or order on our website, as well as any goods for which an order is made, are referred to as "products" or "goods."


  • The terms "you," "your," "customer," “buyer” and "client" relate to the user or visitor of our website, as well as any person or organization making a purchase with us or approving an estimate for the delivery of specified items.


  • Emails and messages sent between you or one of our clients and us are referred to as "writing."


  • The term "design" means any single requirement that you give to us with the aim of being utilized as a design for manufacture. A single modification in a specification or need, such as size, measurements, style, or color, defines a new layout.


1.3 We will not be held liable if you do not follow the precise directions on this website. Clients' legal rights are unaffected by this declaration.

2. Terms of Service

2.1 All information, resources, and data on this website's sections are supplied "as is" for your basic information and use, and are not meant to be exhaustive in any manner. We, nor any third parties, make any guarantee as to the correctness, punctuality, reliability, thoroughness, or appropriateness for any specific purpose of the resources and documents contained or supplied on this website.

2.2 The following terms and conditions of use regulate our relationship with you in respect to the use of this website, which are regulated by our privacy policy and disclaimer, as well as our privacy policy and disclaimer. We retain the right to change these conditions at any moment without warning. Do not use this website if you disagree with any parts of these terms and conditions.


2.3 On this website, cookies are used to track which pages are being accessed. For additional information, check our privacy statement. You recognize that such information and contents may include inconsistencies or mistakes, and to the maximum extent permissible by law, we explicitly disclaim liability for any such inaccuracies or errors. You provide your explicit permission to the usage of cookies by proceeding to use this website.


2.4 You use this website at your own responsibility and without incurring any obligation to us. You are solely responsible for ensuring that any items, services, or information obtained from this website fit your individual needs.


2.5 Your use of this website, as well as any disagreement emerging out of such use, is governed by the laws of England & Wales. Access is given on the premise that you consent to all of the above and consent to the England & Wales courts' authority over any disputes arising out of your use of the website.

3. Copyrights and Intellectual Property Rights

3.1 This website offers content that we own or have permission to use. The style, structure, appearance, presentation, and visuals are all examples of this content. Other than in compliance with the copyrighted work, which is a component of these terms and conditions, duplication and copying is forbidden.


3.2 Unauthorized use of any content on this website that infringes any of the terms and conditions, as well as any applicable copyright, trademark, or other laws, may lead to legal action.

4. Other Links Featured on the Website

4.1 This website may contain links to other websites periodically. These links have been given for your comfort in order to supply you with additional material. They do not imply that we approve of the website(s). The linked website's material is not under our control(s).

5. Point of Disclaimer

5.1 Although every effort will be generated to maintain this website reliable and up-to-date, no guarantee of any kind, inferred, conveyed, or contractual, is given in conjunction with this website, or any data or materials contained within it, including but not limited to warranties of title, non-violation of third-party rights, merchantability, acceptable quality, or completeness of any information.


6.1 We retain the right to postpone shipment or payment, terminate the contract, or decrease the volume of goods of a customer order if the customer is unable or postponed in conducting its business due to factors beyond our reasonable control, including, but not limited to, acts of God, legal acts, war and conflict or national crisis, terrorist activities, among other things.

7. Orders

7.1 We offer a customised production service, which means we create one-of-a-kind items for which refunds and returns are not available. We do not allow returns of any clothes or items for any cause; as a result, we advise clients to pay close attention to specifications and to read and acknowledge the terms and conditions of their purchase. By paying for the items mentioned on your sales order or invoice, you accept to pay for them and accept that no refund, substitution, or reimbursement will be given once the purchase has been made.


7.2 Because all of our items are handcrafted and include certain mechanical aspects in the manufacturing process, there may be minor differences in garment size across identical items. As a result, all measurements are estimations and cannot be guaranteed. Size charts can only be used as a reference because exact sizing cannot be guaranteed. We will not be held liable for any financial losses incurred as a result of wrongly ordered size or sizing variation. We'll talk about size once you place your purchase. For product-specific size charts, please feel free to contact us. If Ro and Ritzy Apparel is asked to produce custom size for your business or order, we will design a unique pattern just for you. If your personalized sizing specifications have any technical limitations that make them extremely difficult to create and we are unable to create a pattern predicated on them, we retain the right to make alterations and/or modifications to achieve the best settlement between your preferred measurements and those that are technically feasible. If you supply a pre-made pattern, you are responsible for the pattern's material. When manufacturing one-of-a-kind items, whether in the pre-production/sample stage or for bulk production, we are not liable for any deviations in pattern, size, or measurement.


7.3 Technical components and dimensions are susceptible to tolerances in the clothing production process. Tolerances differ depending on the kind of clothing and the fabric used. As a result, despite our best efforts to ensure that duplicate clothes are similar in every manner, minor deviations in measurements and other elements of the garment may occur due to manufacturing tolerances.


7.4 No purchase made by the client shall be considered approved by us unless and until an authorized signatory of our firm confirms the purchase in writing to the client by way of purchase orders or invoice.


7.5 Due to commodity excesses/shortages and faults during manufacturing, all orders are subjected to a +/- 10% order quantity deviation from the initial order quantity bought.


7.6 All our orders are manufactured at our international manufacturing facilities and shipped internationally, Outside from UK.

8. Refunds, Cancellations, and Returns

8.1 If you are not completely happy with any aspect of the items you get, you must tell us within 7 days of receipt of your complaint, and we will evaluate your concerns on a case-by-case situation. We may allow for substitute items to be made at our judgment, but this is not assured.


8.2 No order approved by us may be cancelled or refunded to the customer unless we agree in writing and the customer agrees to compensate us completely against all loss, including loss of profit (including profits generated by both us and the client), expenses (including expenses of both us and the client, including the expense of all labour and commodities and materials utilised), and any other loss. The client may not cancel an order that is in the pre-manufacturing sample stage or the bulk manufacturing stage.


8.3 If we or the client cancels an order, we will not be responsible for any injury, loss of profit, lost income, or harm sustained from the cancellation, including loss of profit, lost income, or harm based on future revenues, pre-order purchases, or declarations of intent from current or future buyers. We are not responsible for any damages, whether commercial or personal. We will not be liable to you for any loss of profit, loss of sales, business disruption, or loss of business opportunity if you use our goods for any economic, corporate, or resale reason in the past, current, or future.


8.4 If a client cancels an order at any point throughout the process, the remaining balance of the entire amount due under the initial sales order or invoice must be paid in full. We retain the right to cancel any purchase at any moment prior to delivery on the basis of a full return of the original invoice value to the client.


8.5 We retain the option to rescind any order at any moment prior to it being delivered, on the condition that the client receives the full amount of the original invoice.


8.6 Any items that are left over and held at our facilities after an order is canceled for any cause or an order is not delivered to the client for any cause may be reused or recycled at our option. Sending the items to a nonprofit for reuse somewhere, providing the goods to a nonprofit to be dismantled, or disassembling the goods for recycling by us or another party are all examples of reuse and recycling techniques.


8.7 Any products recalled to us or one of its production sites must be at the client's cost. There are no free return shipping options available from us.


8.8 Items that are edited, modified, or customized in any manner, shape, or form by a third party are modified at the client's responsibility. Ro and Ritzy Apparel will not be held responsible for items that have been tampered with by a third party. Order cancellation, replacement, or refund by us will not apply to any products that have been changed, edited, or customized by a third party.

9. Colours - Pantone colour / colour matching

9.1 – Matching the colours For print, embroidery, and garment colour matching, Pantone/color references must be given. Colors transmitted during contact are only as exact as the virtual design process enables them to be, and will vary depending on your display settings, software, and ambient light, among other things. It is impossible to ensure colour matching when using a picture instead of a Pantone reference. We will try our best to match all colours, but we cannot promise a perfect match owing to the nature of ink mixing, colour fluctuation between wet and dry printing phases, environmental conditions, and colour conversion. We will not be held accountable for any colour matching errors or lost revenue, nor will we issue refunds based on colour matching.

10. Pre-Manufacturing Prototypes/Samples/Experimental Goods/Development Items

10.1 We provide the ability to order one unit of a new format, specified by a single product style/color/size, with a minimum order quantity of one piece, for the aim of clarifying new designs to be in compliance with the project specifications provided by you. In every case, regardless of the number purchased or the design modification, prototypes are non-refundable. Upon delivery of a Prototype, there is no implicit, stated, or statutory requirement to purchase a batch of two or more of each model. produce prototypes for the benefit of the customer in order to clarify new concepts before placing an order for a batch of two or more. Because prototypes are pre-manufacturing development items, there are no guarantees or assurances on fit, shape, functionality, durability, or style for any Prototype purchase. Before placing an order for any design with an order quantity of two or more, it may be necessary to build further prototypes at the expense of the client to finalize the layout. If a prototype is not obtained for the purpose of clarifying the new design versus the design specification supplied by you, the client, no warranties or assurances regarding fit, shape, functionality, durability, or style are applicable to any order placed for any batch of the same model. Specimens and pre-manufacturing prototypes typically take 4-6 weeks to arrive once an order is placed.


10.2 Delivery timeframes for bulk manufacturing orders are determined on a case-by-case premise. Free or pre-manufacturing specimens, which are provided for free when a batch of two or more is ordered, are provided on the assumption that the model is still in development and is experimental. Your order will be made in the usual manufacturing time once you approve the example. In the case of novel designs, more than one pre-manufacturing specimen may be necessary to meet the customer's needs. further pre-manufacturing specimens can be created at the customer's expense to specify criteria.

11. Copyright and Specifications

11.1 – The customer is responsible to Ro and Ritzy for ensuring the accuracy of the terms of any order, including any applicable specification, and for providing Ro and Ritzy with any necessary product information before payment is completed, in order for Ro and Ritzy to perform the contract in accordance with its terms. After payment has been received and an order has been confirmed in writing, any changes made to the requirements or otherwise in accordance with the original specification supplied by the client may entail additional expenses for the purpose of reproducing products previously created.


11.2 – If Ro and Ritzy accept the customer's order, the quantities and descriptions of any product specifications should be as stated in the customer's order.


11.3 – Ro and Ritzy reserves the right to increase the price of the products at any time before delivery by giving notice to the customer to reflect any increase in the cost to Ro and Ritzy that is due to any factor beyond Ro and Ritzy’s control, including, without limitation, any foreign exchange fluctuation, currency regulation, change in duties, significant increase in the costs of labour, materials, or other manufacturing costs. In addition, any requested change in delivery date, quantity, or specifications for the items, as well as the customer's failure to provide Ro and Ritzy with appropriate information or instructions, may result in a price increase.

12. Pricing and Compensation

12.1 Except as otherwise specified, all pricing is in Great British Pounds (£) and are excluding any relevant Value Added Tax (VAT), which the client will be responsible for paying to us. The overall sum due by the client is equivalent to the sum of the sub-total, any payment processing costs charged as mentioned on the invoice, and VAT at a percentage of 20%. Before manufacturing can begin, payments must be received completely.


12.2 All prices mentioned are valid for a period of 28 days or until early approval by the client, and after that point we have the right to change them without notification.


12.3 We retain the right to raise the cost of the goods at any moment prior to delivery by proper notice to the client to represent any rise in the prices to us that is due to any component beyond our control, including, without restriction, any foreign exchange volatility, monetary legislation, alterations in duties, substantial increase in the costs of labor, substance, etc. Furthermore, any requested change in delivery date, quantity, or specifications for the items, as well as the customer's failure to provide us with enough data or instructions, may result in a cost raise.

13. Delivery/Shipment

13.1 Any dates stated for order fulfillment are merely estimates, and we are not responsible for any delays in order fulfillment, regardless of reason. Unless otherwise agreed in writing by us, time for delivery is not the most important thing. We may deliver products ahead of the specified delivery date if the client provides sufficient notification.


13.2 If the customer fails to accept delivery of products or fails to provide us with sufficient shipment guidelines at the time specified for shipment, we may hold goods until delivery is completed and bill the buyer for the sensible cost of storage, including storage insurance, without bias to any other right or relief available to us. Furthermore, we may sell the items at the best possible price easily available, subtract any appropriate storage and selling charges, and invoice the client for any surplus above the price received, as well as any deficit below the contract price and invoice value.


13.3 We are under no duty to pay any import taxes, charges, or any duties on the Buyer's behalf. Where relevant, the Buyer is responsible for paying import taxes, charges, and any duties on imported goods prior to delivery.


13.4 Where external processes are essential to finish your goods, we cannot be held liable for delays due by external sources. Fabric dying and sourcing procedures, as well as garment distressing, are instances of these variables. We will notify you to revise timelines if a supply chain incident caused an unforeseen delay. There are no reimbursements available due to delays caused by external sources.

14. Additional Terms

14.1 Exclusion of Liability – We shall not be liable in any way for any loss of revenue, profit, goodwill or any consequential or indirect or special loss or damage arising out of the purchase of any goods by you from us or late or non-delivery of goods. We do not accept liability for any loss from claims of third parties arising out of the use of goods or services purchased from us. We shall not be liable for any misrepresentations. We accept zero liability for any and all losses not specifically mentioned here, as well as any liability for health issues that may occur from the use of products supplied to you by us.

14.2 Warranty – We will endeavour to provide the highest quality goods as standard, and these will arrive in a merchantable quality. Any wear and tear or depletion of goods due to use and wear are not our responsibility and we will not be obliged to replace or refund any goods. Further to this, it must be noted that our clothing is sensitive to tumble drying and warm washing; both must be avoided. Pay extra attention to the wash care instructions inside the hem label and if in doubt about what these mean, please get in touch. Unless stated elsewhere, we recommend all items are washed at 30 degrees celsius and hung out to dry – not tumble dried. If ordering work wear, we recommend ordering a size up.


14.3 Confidentiality – If you provide information to us that is deemed confidential, it will be treated as such and will not be disclosed to any third party without your written consent. If we provide information to you that is deemed confidential, you must treat it as such and not disclose it to any third party without our written consent.


14.4 Each party shall take appropriate steps to ensure that its employees, subcontractors and agents are also bound by confidentiality undertakings with respect to products, suppliers, printers, supply chain, supply partners.


14.5 You and we agree to take all reasonable measures to protect confidential data, including but not limited to the use of encryption, passwords, and access controls.


14.6 All confidential information and documents supplied to either party shall be returned to the supplying party on expiry or termination of this Agreement.


14.7 The obligations of confidentiality in these Terms and Conditions shall remain in force after expiry or termination or any relationship between you and us.


14.8 Intellectual Property – All intellectual property (IP) associated with our brand, supply chain, processes and all other relevant elements of our business will remain ours. Customers have no right to use our IP without written permission. This IP may only be used whilst we are your supplier: the agreement to use our IP expires immediately when you change supplier, or when we inform you – whichever comes sooner.


14.9 Certifications – Where a product is advertised by us to hold a certification or accreditation, this will only apply to the garment and it is likely this will not extend to any of the embellishments or labelling. You understand that the certifying bodies will have terms of use for the certifications that relate to the garment. We are not responsible for your use of any certifications, trademarks, artwork, logos or licenses in your product, marketing or otherwise. Customers are strongly recommended to read the latest guidelines from the certification bodies that regulate the use of their logos.


14.10 Labelling – Labels are a legal requirement in clothing – they serve to give an accurate representation of the contents and washcare standards of the garment they are in. We can add labels, remove labels or replace labels to your specifications, or we may choose to do so for copyright, trademark, intellectual property or commercial confidentiality reasons without prior notice being given.



14.11 You are legally obliged to ensure that the replacement label will always contain the correct contents and washcare instructions, although the size, design, placement, application style and quality may change.


14.12 If you would like a specific label please request this at the order stage. Neck labels are also open to change: they may be branded by a manufacturer, branded by us, designed to your specifications or plain. All labels in all garments are open to change.


14.13 General – We may subcontract any part or parts of product sourcing, production and delivery of Good and/or Services without prior notice.


14.14 Variation – We shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the goods and/or services we offer and to change any part of our website(s).


14.15 Invalidity – If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected. All other clauses will remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


14.16 Waiver – If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part or such rights or remedies unless such waiver is confirmed in writing.


14.17 Entire Agreement – These terms and conditions, delivery details and contract details, set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except where a “Terms and Conditions Variation Form” that is signed by two of our directors and will always supersede the customer’s Terms. In particular nothing agreed or by email by any of our staff should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading unless it is made fraudulently.

These Terms and Conditions are legally binding.



Registered in England & Wales

Company Number – 13822565

Registered Address –

Kemp House,

128 City Road,



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